The GP 911 Team
They have dealt with staffing shortages, platoon changes, management changes, cutbacks, retirements, Covid restrictions and we are going through major technology upgrades (CAD, phones etc.).
Latonya, Andrew, Carol, Debbie, Bailey, Dakota, Neina
The dispatchers of the Lake County Sheriffs Office in Tennessee, are real small town superheroes. A small agency, but all of them with big hearts!
Kellie Olivo
Kellie is one smart young lady that truly knows what’s she’s doing. Doesn’t get flustered at all. She is AWESOME!!!!
My Wife and Kids
My SUPERHEROES no matter how cliche it may sound to some of you are my wife and kids. My wife is the absolute most supportive wife anyone could ask for who works in this profession.
Dispatch Supervisor Lisa Lee
Ms. Lee has always been a constant source of encouragement and knowledge for me. She deserves to be recognized for what she does and the dispatchers that she has molded and still mentors.
Danika Lubold
There are many trials she has overcome with a positive attitude and the drive to continue helping our community in her position as call taker, dispatcher, training officer, supervisor and the awesome shift commander that she is today.
Upper Missouri River Regional 911 Dispatch Center
They care about people and enjoy being the lifeline with the steady voice of calm in the storm the ones who know how to handle emergency situations and do it with grace and style.
Senior Public Safety Telecommunicator Ian Guerrino
[Includes five submissions.] Without this man I would have never made it where I am today. Everyday he inspires me to be better than I was the day before.
Pierce County Sheriff’s Office
These are my peeps, the calm behind every cry for help. You’ll never see their face, but you will always hear their voice. Good or bad, they have your back and mine. While we might …
Asst. Lead Tara Pauli
I am completely inspired and hope to achieve half of what she’s done for the future of our communications center!
Communications Supervisor Naomi Dawn Moody
Dawn has not faltered at all in being an amazing supervisor, and I pray we keep her for many years to come.
Supervisor Amanda Darensbourg
Amanda is compassionate and very smart in what she does, she goes beyond the call of duty in her position and she can multi-task in many disciplines.
All of My PSTs
My superhero is all of my PSTs. This group cares for each other and the district they serve and inspire me every day.
Sheriff James K. Wigington aka Doc
My “superhero” is the sheriff in our small county. Doc has not let the pandemic slow him down at all. He makes time for everybody mostly at the expense of his own personal life.
Who Is YOUR Public Safety Superhero?
NPSTW contest coming soon! It’s been a tough year, and we know that all of you are superheroes, but now we want to know who inspires YOU, in or out of the ECC? Maybe it’s …
[VIDEO] Westchester County Department of Emergency Services – Emergency Communications Center (Valhalla, NY)
During NPSTW 2020 a number of the agencies we dispatch, are providing meals to the team in appreciation for their hard work and dedication. In addition, one of our fire based customers created the video in honor of the 60-Control team.
Covington-Newton County 911
We had an employee appreciation event that had to be cancelled due to COVID-19, because it was scheduled at an off-site venue. We reached out to all of our public safety agencies that we dispatch …
City Of Alexandria Virginia Department of Emergency & Customer Communications
We are celebrating our Telecommunicators all week long at DECC despite the pandemic. We have several activities lined-up throughout the week.
Montgomery County Department of Public Safety- Emergency Communications
Our center decided to still celebrate the week but only partaking in limited activities at this time. The theme of the week is “Wellness”! In all facets of life, we need to make sure we …
Birmingham 911
As far as I know it has been postponed, however myself and 2 other supervisors on my shift have decided to reward our personnel with gifts. Since we are on 12 hour shifts, we are …
A Message From APCO’s President
As we begin this week of April 12-18, designated as a time to celebrate our national public safety telecommunicators, on behalf of the Executive Committee, I want to say THANK YOU for the job you …
Chenango County 911 (NYS)
We will be postponing any activities until later. Both the director and a primary supervisor are working at a backup location and we have rules against bringing in and sharing of food right now.
Macomb County Sheriff’s Office
Here at MCSO Dispatch, I feel it’s more important than ever to honor our staff during this week. While some things we had planned will have to wait for next year due to the pandemic, …
NPSTW 2020: Benton County Office of Emergency Communications
Unfortunately, we had to cancel a bunch of the stuff we had planned; jurisdiction-wide scavenger hunt, cook-off challenge to our departments, presentation of proclamations. I’ve put together a bunch of raffle prizes with lots of …
NPSTW 2020: Lyon County Emergency Communications Center
We are going to try to make it even more special if we can. It’s really important to try to maintain some normalcy in uncertain times. NPSTW or Dispatch Christmas as we call it is …
NPSTW 2020: New Iberia Police Department
We are going to postpone this year. With everything going on with the virus and the fact that we are moving into a new comm center very soon, we thought it best to postpone. Hoping …
Akimeka, LLC: Join the Movement – Light Up Gold
To honor the work the telecommunicators – Thin Gold Line – do as first responders and the sacrifices they make to serve the public, Akimeka is showing our appreciation virtually. We are encouraging all organizations, …
NPSTW 2020: City of Roswell (GA) 911
We are celebrating!! We are trying to continue on, business as usual to remain positive and strong in the midst of this storm. We have activities scheduled, prizes, social media posts planned, gifts, etc. COVID …
NPSTW 2020: Orleans Parish Communication District
We are postponing all events associated with telecommunicator week.
NPSTW 2020: Shelby County TN 9-1-1 District
It will be postponed to a later date. After conferring with all the PSAP Managers in the County it was decided to postpone due to how busy they are and the working conditions due to …
NPSTW 2020: Hamilton County 9-1-1 Emergency Communications District
We have a committee that coordinates and handles the planning for our agencies week long celebrations during NPSTW. As the chair of it and discussing with our Directors I forwarded the following letter: *On behalf …
NPSTW 2020: Grand Junction Regional Communication Center
Our supervisors are collecting videos from field responders saying thank you, and will edit it together into one video to play during TC Week. They are also creating a “Hunt a Killer”-type game for our …
NPSTW 2020: Fremont Police Department, CA
My comm center is still celebrating NPSTW this year. We have a ‘Dispatch Morale Committee’ within our center who’s in charge of scheduling our events and/or gifts. Since the week begins on Easter, we are …
NPSTW 2020 Contest Paused;
Support & Recognition Continue
In light of the gravity of the COVID-19 virus situation and the additional work and stress that will fall on our members and others in the public safety community, we are pausing our NPSTW contest. When we re-open it in the future, all stories already posted in the 2020 contest, as well as their “likes” will be maintained.
Good Samaritan Communications Center
Our communication center is the hub to Good Samaritan Hospital Emergency Services. These dedicated and professional dispatchers are always prepared and ready for whatever their shift may throw at them. Not only do they dispatch …
Converse County Joint Communications
In January, a new center manager, in February a new supervisor, two new trainers and two new trainees. Then in March, the implementation of a brand new CAD!
Birmingham 911
Our facility has been completely remodeled. We have combined Police, Fire, and 311 into one Center.
Brentwood TN ECD
Jingles, the Elf on the Shelf, reported seeing the team of Brentwood telecommunicators celebrating with a Secret Santa, Ugly Christmas Sweater Contest and potluck.
OCPS District Police
As a start up agency this staff has worked vigilantly to ensure all are kept safe even though they do not have the technology that many other centers have.
Tucumcari Quay Regional Emergency Communications Center
Our county became one of the 1st (2 counties on the same day adopted resolutions) counties in New Mexico to adopt a resolution acknowledging PSTs as first responders.
Southfield Public Safety
While we have not yet completely staffed our center, because of their willingness to be flexible and their dedication our staff has increased significantly and all of the employees are much happier at work.
Richmond Department of Emergency Communications
After the multi-year accreditation process, our department earned its first accreditation from CALEA on May 4, 2019. Only a few weeks later, we celebrated the completion of our $2.8 million Training Center on May 30, 2019.
Cleveland Police Department
On 3-8-2020 our center received a call for a mass shooting at a MC club. Our center fielded a large amount of calls during the incident and into the early hours of the morning.
Pecos Valley Communication Center
The morale in our center was already very low, so losing two long term employees brought it down even more. Now, only a few short months [after a new director was hired], our center is on the road to recovery.
Danville 911 Center
Deputy K9 Niki was involved in an injury accident with her handler and did not survive her injuries. Four of our more seasoned telecommunicators worked this incident.
Lee County 911-Kentucky
Our communications center was struck by lightning during a storm in the summer of 2019. We had no CAD, no mapping, no phones, no radios.
