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Wood / Wirt County E9-1-1, WV

The individuals pictured were recognized for their professionalism and efficiency in handling a traumatic amputation call.

West Allis Communication Center

The lightning strike completely disabled our dispatching capabilities, by damaging our radios, telephones (911 and non-emergency lines) and computer CAD systems.

HISD POLICE DEPARTMENT

Last year, Tuesday, September 17, 2019, around 9 a.m. the City of Houston was hit with Tropical Storm Imelda with 43 inches of water. Our dispatchers did a phenomenal job directing officers to high ground, open roads and finding alternative higher ground to move school buses.

Barbour County 911

We have undergone 2 administration changes and have had multiple employees leave. The five employees who have stayed have worked countless hours over overtime and teach the new hires the proper procedures and techniques.

Covington-Newton County 911 Center

CPE changed my life and renewed my passion for communication. In September, I accepted a position as the Operations Manager at Covington-Newton County 911. I’m honored to work with great people who have a lot of passion for their community and the 911 Center.

Paulding County E-911 Communications

While working to integrate some needed upgrades to a few of our systems this year, we are reviewing and rewriting our policies and going over every detail of the systems upgrades with a fine-tooth comb.

Northbrook Police Department

This past year was filled with projects, the most involved one being the acquisition of a new 911 phone system and the formation of a 911 network with our neighbor to the west.

We Want to Buy You Lunch … Again!

For NPSTW 2020, we are again offering to “buy you lunch” but this year, recognizing the vast difference in comm center sizes, there will be two prizes.

St. Louis County Police Bureau of Communications Is 2019 Winner

The Association of Public-Safety Communications Officials (APCO) International announced today that St. Louis County Police Bureau of Communications is the winner of APCO’s National Public Safety Telecommunicators Week (NPSTW) 2019 contest, in which emergency communications …

NTW 2019

  We had a week-long celebration of NTW, each day had a different theme. The Division raffled at 65″ television to raise funds for the week’s events. Patrol provided food. The NTW Committee created 2019 …

Wood / Wirt County 911

Today we had a special guest of honor who was given a 911 life saving award, David Lee Molsey III, age three, who, on December 31st 2018, made a call to the Wood/Wirt County 911 …

Harford County Department of Emergency Services

On August 18, 2017, Harford County, Md. was being inundated with severe lightning storms. One of our evening shift calltakers was taking a 911 call when they felt a shock through their headset, causing her …

El Paso Regional Communications Center (EPRCC)

This week we celebrate not only National Telecommunicators Week, but also the life of Police Dispatcher Margie Garcia whom we tragically lost on April 13, 2019, as the result of a motor vehicle accident. 

Jacksonville Fire Rescue

No matter what has happened, who’s aggravated at who, or what’s warming up in the microwave the instant something happens that is not a “normal” sounding call we all hunker down.

New Hanover County 911

Our main center was damaged In Hurricane Florence. My team has adjusted to working in a much smaller space and we still handle emergency calls with professionalism.

Lorain County 911

Lorain County 911 dispatchers work tirelessly to provide quality service to the citizens of Lorain County.

A Message from APCO’s President

The week of April 14-20, 2019 is a week to celebrate YOU and all that you accomplish each and every day. It is a great time to honor and praise the amazing “service above self” …

Stratford Public Safety Communications

Our team of professional dispatchers have worked so hard over the past few years to collaboratively overcome immense technological and administrative change.

Lee County 911

We operate one dispatcher per shift. There are times when I don’t think three dispatchers would be enough to handle the madness that’s going on.

Frederick County Emergency Communications

After receiving 7.5 inches of rain within three hours, a flash flooding event occurred causing an influx of emergency calls to Frederick County Emergency Communications Center.

Beaumont Police 911 Center

All of a sudden your worst nightmare unfolds right before your eyes,  one of your dispatcher is suddenly very ill and it’s unknown what’s really wrong with her. 

Lifeguard Ambulance

We are the voices in the dark, the calm in the storm, the moment of hope in a dire situation.

East Baton Rouge EMS Communications

From the moment the initial call came in the team was in all hands on deck mode, and they remained in constant motion throughout the incident.

National Telecommunicators Week-Through the Decades!

We are celebrating National Telecommunicators Week as “Through the Decades”! This week we will go through the 1940’s-2000’s with games and activities that are era themed. Each day they can dress up as the era …

Middletown Police Department, OHIO

They dispatch on the police radio, fire radio, and send EMS all while still answering the phone calls that come in AND taking bonds for the prisoners for our full service jail.

Kentucky State Police Post 4

Our radio room is made up of a phenomenal group of people. The experience that we have ranges anywhere from 30 years all the way down to the very first time dispatching.

Wayne Communications

While our department may not be large, we are a very tight-knit group that is more of a family than co-workers. 

SERESA

Our shift works like an amazing team all the time but when things hit the fan we come together and work as one well oiled machine! We are the NEW golden girls!

Melbourne Police Department

Everyone in the Comm Center knows the importance that seconds can save lives therefore we have the best stats in the county.

Panama City Beach Police Department

Hurricane Michael came ashore a few miles from our city. It took me three days to return to work after the storm. I arrived to find them working on backup radios. No CAD and no A/C and little sleep.

Winston/Louisville Police Dept

The average person will not be able to handle this job – it takes a strong-minded dedicated and heartfelt person to do this job.

Hawaii Fire Department

We live and work in paradise, and with that comes its own challenges in the form of brush fires, land and sea rescues and a variety of rural and unique situations that we respond to

Kentucky State Police Post 10

Together, we have handled winter storms that have caused state of emergencies, tornado, delivered babies, and numerous officer involved shootings. 

Southeast Emergency Communications

From staffing changes, to consolidation, to technology enhancements (radio system, CAD and soon phones), they buckle down and get the job done.

Carteret Emergency Communications

During the peak of the hurricane our center received quadruple the amount of calls than we do on a “normal” day.  Every single person at the center had to put their personal lives on hold