Always there to HELP
This is going to sound funny but I would like to nominate Amy McBryar. Amy is a very dedicated employee with over 20 years of experience. Amy is a Training C.T.O. training the next generation of 911 …
We are not just dispatch partners; we are family.
Let’s start at the beginning, my first day working at the center there were three trainees and two trainers. I immediately gravitated towards, Amy. I could tell this didn’t happen often because of her tough …
Work Husband/Wife
I have a really good friend that we went through the dispatch academy together seven years ago and have been friends ever since. Jamarcus is one the most kind, funny, energetic, knowledgeable coworkers I have …
The Dynamic Duo
I have worked in the Communications division for 25+ years. I can say there are many that I work with that have my back during the good and bad times that we face on a …
My sidekick, Wonder Girl
I’m the Dispatch Supervisor for my agency. My agency isn’t huge, but this particular person always has my back and there to listen to my problems. As many may know, leadership isn’t easy and isn’t …
Odyssey
Odyssey was given to us by a rescue shortly after losing our previous emotional support dog unexpectedly in January 2023. Since Oddie got here, he’s healed our broken hearts. Joy fills the room the second …
A to Z
Nearly 25 years ago, I walked into Phoenix Police Communications to begin my classroom training to be a 911 operator. There were initially 2 other people in my tiny class, but 1 of those dropped …
In Memory of Stryker
Stryker was adopted from our county animal controls division in August 2022 and became our departments emotional support dog. He quickly turned the moral in our center upside down. He brought joy, smiles and laughs …
The Calm Voices
I have been the director for Nelson County E-911 Dispatch for just over two years. When I first was given the opportunity to be their Director, I knew going in to a new environment would …
We all need a little sunshine and positivity in our lives…
My sidekick happens to be a fellow supervisor and my best friend at work and outside of work. Jennifer Sycks is always there for me when I need her 24/7 365, rain or shine. She’s …
Bowl of Noodles
My side kick is my puppy, Tortellini. We recently acquired him on November of 2022 and have been training him to be an Emotional Support Animal. Although I am currently on the admin side of …
Best Friend
Our communication center only consists of 7 full time employees and 1 sworn supervisor. Fully staffed for us is 8 employees and we have been fighting for about 2 years to be fully staffed. Most …
Small but Mighty
So right now, we are currently holding 5 strong with our newest being only 3 months in. 2022 was a rough year for us as I’m sure it was for many. We had a large …
The Unbreakable
We have the best super team!! In the last couple years we have been hit with everything possible. First we was hit with tornado and everyone worked so many countless hours working as a team. …
Super (Football) Teams!
This is a small representation of our whole team, but as you can see, we have many different team jerseys in these pictures! Regardless of football team allegiance, GJRCC is a SUPER TEAM when it …
Who’s Your Sidekick or Super Team?
Most superheroes don’t have to go it alone. Some have a sidekick. Batman and Robin. The Lone Ranger and Tonto. Snoopy and Woodstock. Or maybe they are part of a super team like the Fantastic …
Congratulations to the 2022 NPSTW Contest Winners!
Thank you to everyone who participated in our NPSTW contest asking what superpowers are possessed by or desired by public safety telecommunications. You are all superheroes in our book! The winner of the $100 gift …
The Calm Voice in the Dark
On Wednesday, April 13, 2022, Western Region 911 Emergency Center celebrated the National Public Safety Telecommunicator Week (NPSTW), which is held annually during the second week of April, to honor the emergency center’s staff for …
NPSTW Forsyth County Emergency Services
Every April we are ecstatic to begin the second week of the month. For the majority of our agencies’ history, the event was not celebrated, however, for the past five years, we have celebrated NPSTW …
Never lose empathy
Telecommunicators have one of the toughest jobs in public safety. They show up day and night, taking the difficult calls. They are the unseen heroes. If telecommunicators could have one superpower, it should be the …
Saudi Aramco 911 Celebration
Behind the scenes and around the clock, 911 dispatchers are delivering safe environments and security across our critical facilities and communities. Their diligence and sense of duty mark the signature of their everyday work.
Using Team Work to Overcome Challenges
The Telecommunicators at Forsyth County Emergency Services answer approximately 115,000 911 calls, and 264,000 non-emergency calls a year (2021). That is around 315 911 calls a day and around 723 non-emergency calls a day. Just …
LISTEN TO EMPATHIZE
As a dispatcher, I believe that public safety telecommunicators have two superpowers: listening and empathy. Empathy is a critical human skill that a lot of people lack. Not only does it allow us to create …
Reflections From a Dispatcher’s Child
14-year-old Michael Salazar from Arvada Colorado wrote this reflection of a 9-1-1 dispatcher. He is the child of 25-year dispatcher Karen Salazar.
Best Wishes for NPSTW From The Monitoring Association
On behalf of the Board of Directors, membership community, and staff of The Monitoring Association (TMA), it is with great joy that we extend our best wishes to APCO International, its leadership, and its members as you join together in celebration of National Public Safety Telecommunicators Week.
Wonder Woman
Supervisor Tina Johnson is not only amazing and wonderful person. Tina is literally Wonder Woman Even though Tina is assigned as night shift dog-watch supervisor, with all her experience, she wears many hats in this …
Active Bees
Here at Adams County E911 Dispatch Center we take our job to the max. We go over and beyond with each call to ensure we are getting all the help that the callers need. We …
Fun with Appreciation
We celebrate NPSTW by having lots of fun. The Administration staff brings us awesome gifts and treats us everyday with lunch and even a cookout on the weekend, whether it be a barbeque or a …
The Power to listen “between the lines”
Much of what we do is skill, knowledge and experience, but a great portion is also intuition. Often our calls are not ‘black & white’ and it takes the use of our ‘Spidey Senses’ to …
Communication Superheroes Unite
When you have the unexpected come up, which is frequently, the best superpower is teamwork. At Classic Air Medical’s Comm Center, our team relies on each other’s strengths to get the job done and the …
Resilient Dedicated Hard Workers to the Extreme
To be honest with our current staffing shortage I wish my superpower was the ability to clone my current telecommunicators. They are some of the most resilient, dedicated, compassionate, hard working individuals and they are …
The Power of Incantation
Ten of my 25 years in the field of 9-1-1 have been in senior management which means I spent 15 years as a frontline hero behind the headset. Make no mistake, I AM still a …
Psychic Abilities
We at WestCOMM believe that our dispatchers are psychic. Dispatchers often have the ability to predict future events as we constantly need to be thinking multiple steps ahead. We predict influxes of wire and tree …
Dispatchers Unite !!!!
I think anyone who has ever dispatched would agree that having crazy super powers like being able to see the future, mind reading or even being able to be in two places at …
Dispatcher : The unseen Artist
Here in the dispatch center, countless days and hours are spent asking questions. Some would argue that it is our most frequent task. WHO,WHAT,WHERE,WHEN,WHY? Question after question… It’s a never ending stream of new and …
Fearless Warriors
I have the pleasure of working with some awesome and fearless dispathers. My job is to make sure that they are paid accurately and correctly. My superpower would be able to pay them the millions …
A Message from APCO’s President
You are a hero behind the headset. Regardless of your tenure in this industry, you’ve made a difference in someone’s life. Every time you look in the mirror, please reflect and remember that. Annually, during …
The Invisible Hand: Calm in the Storm
Nobody wishes to ever experience the traumatic experiences that are involved in a life-altering emergency. Never has there been someone to wake up, and hope to suffer through an emergency situation. Nevertheless, the world we …
The Voice On the Line
It takes a special strength and resilience to do what our emergency dispatchers do. Every day I see our operators take control of serious, sometimes life-threatening situations using just a telephone and a radio. They …
Our Superheroes work with what we have….
Our dispatchers have the superpower of being the informational hub and nucleus of our city. They are the calm in chaos, the trusted lifeline between our citizens and field personnel; they are efficient, brilliant and …
Amazingly Arid (aka: Super Dry)
Amazingly Arid is an essential Dispatcher super-power. It is used in a variety of ways: Bladder control is paramount when leaping tall buildings in a single bound…while working through a major incident without a potty …
Empathy: The Highest Form of Knowledge
“The highest form of knowledge is empathy, for it requires us to suspend our egos and live in another’s world.” -Plato Emergency telecommunicators handle calls for service ranging from barking dogs and noise complaints to …
