Lincoln County E-911
In August 2019, the center suffered a cyber attack from ransomware that crippled all technology and software. The Communications Center worked without CAD for 22 days.
Wood / Wirt County E9-1-1, WV
The individuals pictured were recognized for their professionalism and efficiency in handling a traumatic amputation call.
West Allis Communication Center
The lightning strike completely disabled our dispatching capabilities, by damaging our radios, telephones (911 and non-emergency lines) and computer CAD systems.
James Madison University Police Department
Our department has gone through some major changes over the past 4 months. Our top 2 positions both have new faces and we implemented a new CAD and RMS software.
Iredell County Emergency Communications
Moving a live 911 operation environment from one location to another is no small accomplishment.
HISD POLICE DEPARTMENT
Last year, Tuesday, September 17, 2019, around 9 a.m. the City of Houston was hit with Tropical Storm Imelda with 43 inches of water. Our dispatchers did a phenomenal job directing officers to high ground, open roads and finding alternative higher ground to move school buses.
Barbour County 911
We have undergone 2 administration changes and have had multiple employees leave. The five employees who have stayed have worked countless hours over overtime and teach the new hires the proper procedures and techniques.
Covington-Newton County 911 Center
CPE changed my life and renewed my passion for communication. In September, I accepted a position as the Operations Manager at Covington-Newton County 911. I’m honored to work with great people who have a lot of passion for their community and the 911 Center.
Paulding County E-911 Communications
While working to integrate some needed upgrades to a few of our systems this year, we are reviewing and rewriting our policies and going over every detail of the systems upgrades with a fine-tooth comb.
Naval District Washington Region Dispatch Center
Between July 2019 and January 2020 we have had to deal with the unexpected deaths of two of our staff and worked a line of duty death of one of our police officers.
Northbrook Police Department
This past year was filled with projects, the most involved one being the acquisition of a new 911 phone system and the formation of a 911 network with our neighbor to the west.
We Want to Buy You Lunch … Again!
For NPSTW 2020, we are again offering to “buy you lunch” but this year, recognizing the vast difference in comm center sizes, there will be two prizes.
St. Louis County Police Bureau of Communications Is 2019 Winner
The Association of Public-Safety Communications Officials (APCO) International announced today that St. Louis County Police Bureau of Communications is the winner of APCO’s National Public Safety Telecommunicators Week (NPSTW) 2019 contest, in which emergency communications …
NTW 2019
We had a week-long celebration of NTW, each day had a different theme. The Division raffled at 65″ television to raise funds for the week’s events. Patrol provided food. The NTW Committee created 2019 …
Wood / Wirt County 911
Today we had a special guest of honor who was given a 911 life saving award, David Lee Molsey III, age three, who, on December 31st 2018, made a call to the Wood/Wirt County 911 …
Harford County Department of Emergency Services
On August 18, 2017, Harford County, Md. was being inundated with severe lightning storms. One of our evening shift calltakers was taking a 911 call when they felt a shock through their headset, causing her …
Week-Long Plan to Acknowledge Amazing 911 Call Takers and Dispatchers
In honor of National Public Safety Telecommunicators Week, the City of Chicago Office of Emergency Management and Communications (OEMC) is implementing a week-long plan to acknowledge our amazing 911 call takers and dispatchers. The plan …
University at Buffalo Police Dispatch
Over the past few years all of our Dispatchers have completed Crisis Intervention Team training for dispatchers.
Dinwiddie Fire & EMS 911
How many localities can say they started a pursuit with a military tanker?
FHP Tallahassee Regional Communications Center
I would like to congratulate my coworkers for always giving 110%.
Santa Rosa County Sheriff’s Office
We love our jobs and our dispatcher family. We love to help our deputies and the citizens of our county …
El Paso Regional Communications Center (EPRCC)
This week we celebrate not only National Telecommunicators Week, but also the life of Police Dispatcher Margie Garcia whom we tragically lost on April 13, 2019, as the result of a motor vehicle accident.
Jacksonville Fire Rescue
No matter what has happened, who’s aggravated at who, or what’s warming up in the microwave the instant something happens that is not a “normal” sounding call we all hunker down.
New River Valley Emergency Communications Regional Authority
We are a recently consolidated center in Montgomery County, Virginia. We dispatch 4 law enforcement agencies and 11 fire and rescue agencies.
New Hanover County 911
Our main center was damaged In Hurricane Florence. My team has adjusted to working in a much smaller space and we still handle emergency calls with professionalism.
