One Call, A Thousand Lives: The Heartbeat of TBRDA

At Tularosa Basin Regional Dispatch Authority (TBRDA), Charlie Puth’s One Call Away isn’t just a song—it’s a way of life. Every second of every shift, our dispatchers stand at the ready, just one call away from making the difference between chaos and calm, danger and safety, uncertainty and action.

We are the unseen first responders, the voice in the dark when panic sets in, the steady hands guiding emergency crews to where they are needed most. From life-threatening emergencies to the occasional “I locked my keys in the car” moment, we handle it all—often in the same breath. It’s a job that requires unwavering focus, split-second decisions, and the ability to remain calm in the face of the unexpected.

But at TBRDA, we do more than answer the call. We bring compassion to those in crisis, reassurance to those in fear, and a relentless commitment to protecting our community—one call at a time. With headsets on, screens glowing, and caffeine fueling the mission, we are always here, ready to answer, no matter the hour.

Because when the worst happens, when every second counts, when someone needs help and doesn’t know where to turn—TBRDA is just one call away.