Super Sonic Ears
As dispatchers we begin to form a way of hearing that is different compared to average civilians. We are trained to listen for different types of items in backgrounds of calls and during radio traffic …
Ability to See Through the Eyes of the Caller
Oh, how much easier the life of a telecommunicator would be if we could all just see what our complainants are seeing. No more having to ask “which direction did they go?” and hearing “that …
Indestructible Digestion
With the odd hours and the various shifts the kinds of foods we put into our body would kill most “normal” people. The ability to have Indestructible Digestion means no more Tums or Heartburn meds, …
Telepathy
As telecommunications officers our job titles are everything from councilor to nurse. We hear what the callers and officers are saying, but can you imagine if we could get an inside glimpse of what is …
Incredible patience!
Telecommunicators need the superpower “incredible patience” as they navigate a variety of high pressure situations with a bunch of different callers! Whether callers are escalated, stressed, or upset, telecommunicators need to maintain patience to progress …
Organized. Focused. Attention to detail. Ability to multitask. Adaptable. High level of confidence. Superior communication. Empathic and compassionate.
Along with multitasking all of these skills we should also have the ability to maintain a professional environment be able to show peer cooperation work together as a team. We should also be able to …
