2021

She values customer service above all else; no matter how difficult or challenging a call might be, she is absolutely unflappable.

This crew has adapted and learned to leaned on one another to become stronger than ever.

A year ago, Cheryl Pelletier was promoted and took control of the Communications Center as its new manager. At that moment, there was a quick and deliberate turn to better times.

We are the undercover heroes because no one sees us, no one knows our names, what we look like, etc. T

Through all types of calls whether serious or mundane Dina is the consummate professional.

Very kind and always loves to help people in the communities!

One of the greatest dispatchers who cares about his officers.

Cares about all his officers on shift, always works above and beyond.

Her dedication, pride, and passion for this career and her officers is unmatched. This is her calling and she is an asset to her departments!

Kevin is one of those TC’s that, er, attracts the strange and unusual calls. This does not deter him from showing up with a smile for every shift.

My hat goes off to this dispatcher and much respect for what she accomplishes.

That day I learned what a HERO is. Even though I lost my father that day I still look at her for being strong and stepping up and doing what we do in our profession

Danielle loves to help people and get them the help needed in any emergency they might find themselves in.

There is no limit when you are rocking with Shift 1. They are too hip and too cool to allow the stressful calls get to them today. 

Her dedication to the job is inspiration enough . The amount of people she helps everyday is amazing .

They dedicate their career to being the first voice that someone hears when they are having an emergency, the most important voice that many will never see.

“Fate whispered to the dispatcher, ‘ You cannot withstand the storm.’ The dispatcher whispered back, ‘I am the storm.”

She recently led the charge to implement text to 9-1-1 service in SD, a big accomplishment!

She spent countless hours over the next few months revamping the entire training program and getting us where we need to be.

She goes out of her way to boost morale and to keep us all going when things get tough!

She is a straight shooter when something should be fixed and when we are doing great.

Throughout the various facets of his life, he exudes what it means to be a Superhero and when an emergency call “rings”, Jeffrey Eaddy stands ready to answer and dispatch the call

We’ve faced staffing challenges and changes, shift changes, new procedures, severe weather, and COVID-19.  Through all of the chaos this team has come out fighting. 

What makes our center unique and why all of the dispatchers who work in my dispatch center inspire me is because through all of it and the pandemic they have thrived.

Frankln Chatman is a Telecommunicator I, who exemplifies the words inspiring and influential within our communication center. 

She is not just my HERO she is the WHOLE centers HERO and everyone that has the pleasure of meeting her. 

My Team of superheroes are my role models. They consistently inspire and motivate each other to do better than they did yesterday.

Our team hit it out of the ballpark last year and I can not begin to tell you how proud I am to call them my co-workers.

These Telecommunicators exemplify the motto calm voice in the dark night with nerves of steel and heart of gold.

She is a dedicated and fierce friend, leader and mom of two, who always goes above and beyond to ensure that her staff in the ECC are taken care of and loved.

But above their individual and collective excellence as public safety dispatchers, every one of them are wonderful people.

He’s always on top of public safety but most importantly officer safety!

She has a passion for her work that shines through in those moments where it matters, those moments that our officers depend on us for vital information, quick thinking and using good judgement.

As I said before, 9-1-1 operators are that calming voice we hear, but he has what his co-dispatchers call “a Dad voice”. 

Ashley always goes above and beyond her normal dispatcher duties. She comes to work eager to work and is always willing to help.

Mr. Quiroga is compassionate, a hard worker, and knowledgeable and always ready to lend a hand to anyone in need. 

I am thankful for David’s experience everyday. He has helped me become a better call-talker for the public and the police officers!

The storm brought new challenges for everyone in the area. The Team was able to adapt, overcome, and still make themselves available to help our City.

We have an entire 9-1-1 center full of heroes.

Not only did she prepare me for this job, but she also gave me the strength and courage to believe in myself and become a great asset for the public and the city of San Antonio.

Denise has been described as an octopus on steroids. She is a bright and shining star at our second home and definitely wears her cape well.

Helping to save lives is a part of what Tasharnda Gainey does every day, but her willingness to assist a stranger even during her off-hours earned her a heroism award.

From COVID-19 to civil unrest within the City of Richmond, Emergency Communications Officer Melanie Givens has remained committed to being an influential leader within rva911

Initially apprehensive, ECS Ward quickly adapted to change and has demonstrated exceptional leadership qualities and abilities.

She does it all showing concern for the citizens, officer safety, respect for all co-workers with a guaranteed daily smile on her face.

A dispatcher beyond her tenure, she is someone who sets the standard even for senior dispatchers.

My hero is my Uncle. For the past 1.5 years he has been battling lung and brain cancer (the same cancer that my mother succumbed to).  He has the best spirit and outlook on his …

Seattle 9-1-1 employees came to work daily, never knowing what they were walking into. Daily and nightly protests prevented safe access to the comm center, located at a downtown police station.

Through this loss, the dispatchers continued to be there to answer the calls for help; even though they were suffering on the inside, the callers couldn’t tell.

The thing that makes her stick out is that she has empathy for us dispatchers. She can tell when we need a little boost or encouragement; she can sense if something is going on in our lives.

On April 1, 2021, Southeastern Arizona Communications (SEACOM) Dispatcher Rob Satterfield celebrated 30 years as a volunteer and part-time dispatcher.

Lori retired from the road as a VCEMS EMT with over 20 years of service. She took her experience, care, and compassion to the Volusia County phone lines.

Our staff has continued coming to work with their superhero capes on ensured the utmost safety of our community. 

These tireless individuals serve our public daily with respect, pride and passion. They are a critical part of our First Responder Community

Ahe never wants the limelight or nor does she do it for the recognition. She does it for the love of the people she serves and for the love of the job.

Melody Jones is an exceptional woman, a respectable human being, one would say a “superhero” for the love she has developed for others as a servant in public safety.

The Superheroes of RW911 quickly answered the call of duty to ensure the safety and security of their neighboring city.

In Miami, there is a grocery store named ‘Fresco Y Mas’ – it means Fresh and More. Freya is the epitome of ‘and more’.

I’m fortunate to work alongside an entire crew of heroes including superb dispatchers but Kelly tops the cake.

These incredible men and women are devoted to the safety of their residents and inspire those around them with their unparalleled level of service.