This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal government accords telecommunicators the recognition and respect they deserve by being reclassified as …
I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call taking, dispatch, investigative, NCIC, and I finished as a dispatch supervisor in 1998 …
One of the recurring themes I’ve heard from fellow call takers and dispatchers is nobody says thank you for the work that we do and that it’s a thankless job. The team at the El …
NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant Director is a huge help to me and helps me make this week …
It was a slow weekend morning in the tiny suburban city that I used to work for. You were my first and only call that day. As I was saying “911, where’s your emergency”, I …
See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a two profile series called “Meet the Ones in 9-1-1” as we build up …
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