911 Dispatch – A Newbie’s Journey
This is a story of 18 weeks of 911 dispatcher training. My hope is to inspire more potential dispatchers, enlighten trainers and bring hope to those already into training. I will hit my 2 year …
Unexpected Negotiations
I started my career as a 911/police dispatcher in 1998 at the Salt Lake City Police Dept. I grew up listening to my mom’s scanner and felt extra covert special because I had learned the …
The Reason I’m a Public Safety Communicator
With my father being an EMT and firefighter and my mother a phone operator I knew I wanted a career where I too could make a difference and help others. I love the adrenalin rush …
Self Dispatched First Responder
On 04/21/97, I began my journey as a public servant with the Shreveport Fire Department. Our agency is the primary PSAP and the initial point of contact with the citizens of Caddo Parish. I had …
Switched Frequency Helps Officer in Trouble
I began my career as a 911 dispatcher just about six years ago. Four short months into my career I heard my first “plea” for an officer assist over the radio. It’s a moment I …
Who Does 911 Call When They Have A Problem?
As the person really behind (and under and inside) a console… I’m one of the people that 911 calls when they have a problem! Every call center has tons (literally TONS) of electronic equipment and …
