Dispatcher Week at FC911
Here at Fort Collins 911, we take NPSTW celebrations to a new level! Every year, members of our Rewards and Recognition Committee pick a theme for the week, organize activities and games for each day, …
One of Our Own
My story is not about me, but about one of our amazing dispatchers, Trinity University Police Department Telecommunicator, Monica Nava. She has been with our department almost 9 years and is a very big contributor …
Have a Little Fun With It
We honor our Emergency Telecommunications Officers every year. We have been having an Annual Awards Night for a number of years now. Over the past few years we have added on more fun. All week …
From Streamers to Stress
NPSTW 2017 started out as an agency wide celebration and recognition of Suffield’s three (3) full-time and two (2) part-time Public Safety Dispatchers. The Police Chief’s Executive Assistant and Records Clerk had snuck in Sunday …
Makeover
Among other things, the best thing that our administration did was a surprise makeover of our break room. They brought in a new table, chairs, recliner, and added a couch, along with other improvements and …
Cookout for Communications!
In recognition of National Public Safety Communications Week, the OCSO gathered donations from deputies and friends to fund a cook out for not only our own public safety dispatchers but those from all agencies in …
Theme Days for the Week
My dispatchers got together and picked 7 differently themed days. So far we have had superhero day, sports team day, 80’s day and shift color day. Please see some of our fun photos attached!
This.Is.Dispatch.
https://www.facebook.com/911NPD/videos/1395617987127861/ Dare to listen in to experience a day in the life of a 9-1-1 dispatcher. You never know what’s waiting for you on the other end of the line but we’re always ready; whether …
Fairfax County Thank You
Public safety personnel from our Police Department, Sheriff’s Office and Fire and Rescue Department take a moment to say thanks to the staff of the county’s 9-1-1 Center — Fairfax County’s public safety telecommunicators — …
New Year’s Eve
Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a man who said he was going to kill himself at midnight and he …
PSTs Honored, Recognized in the News
In the weeks leading up and beginning this week, many local and national newspapers have published stories about NPSTW. Some have recognized individuals, some have focused on events, and a good number have highlighted the demanding and generally …
Lost Boy
I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a phone call from a frantic mother saying that her 6 year old son …
Each Call Could Mean a Life
Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I had only called 9-1-1 once in my life, that was the day three …
The Reason
I grew up in a small town (Ionia) near here. I watched Emergency on TV when I was young, but never thought I would be sitting here answering the phones at a Sheriff’s Office. This …
A Message From APCO’s President
This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal government accords telecommunicators the recognition and respect they deserve by being reclassified as …
9-1-1 — Vital and Complex
I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call taking, dispatch, investigative, NCIC, and I finished as a dispatch supervisor in 1998 …
Thank You Video From Citizens and First Responders
One of the recurring themes I’ve heard from fellow call takers and dispatchers is nobody says thank you for the work that we do and that it’s a thankless job. The team at the El …
Let’s Have Some Fun
NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant Director is a huge help to me and helps me make this week …
The Call That I Won’t Forget
It was a slow weekend morning in the tiny suburban city that I used to work for. You were my first and only call that day. As I was saying “911, where’s your emergency”, I …
We Are The Ones in 9-1-1
See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a two profile series called “Meet the Ones in 9-1-1” as we build up …
The Last Voice
When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become a close-knit group, able to anticipate each other’s thoughts and actions in a …
Officer Needs Assistance
It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four words no dispatcher ever wants to hear whether the officer is of their …
Helping Hand
I began my life venture on the private side of Public Safety for a gated community. We were sworn officer, first responder, convenience officer and the list goes on. I worked there for over 10 …
It Was Good to Know You
Early in my career, probably in 2004 or so I received a call from a man who lived in one of our unincorporated communities, I can no longer remember his name, but I will never …
Team Work
At approximately 1300 on June 7, 2016 we received a phone call from a very distressed young man who, along with two friends, were tubing on the Arkansas River in Pueblo County when their tube …
Thunderbird Down
On June 2, 2016 the U.S. Air Force Academy was hosting the U.S. President for the 2016 commencement exercise and the Air Force Thunderbirds were in town for their flyover of the graduation ceremony. Beginning …
Two Year Old Having a Seizure
I was working day shift on Thursday August 4, 2016 at the Call Taker position for the Wood County Central Communications Center aka Wood County E911. I took a 911 call of a 2 year …
Suicidal Victim Gets Help
On December 20, 2016 at 10:15 a.m., Dispatcher Catie Guzman was on duty in the Communications Center for the University at Buffalo Police. The semester had just ended at UB and most of the students …
Guardian of the County
I have had the pleasure of being a 911 dispatcher for police, fire and rescue for a little over ten years. I have taken more calls then I could even begin to count; some good, …
More Than Just a “Paycheck Job”
In May of 2012, I started my career as a 911 Telecommunicator. When I walked into the police department on the morning of May 1st, I never knew how my life was going to change. …
The Communications Family
What means the most to me about being a Telecommunicator? I have thought and pondered this question since it was first posted, and every time I try to formulate an answer I keep changing my …
That’s What We Do
I have been working for our agency for 28 years. I started part time and worked my way to Director in 6 years. We are a very small county, everyone knows everyone else so almost …
Something More
September 11 2001, I sat and watched as our world changed as well as my view of the world, the blinders were off. The naïve idea that I was in control of my life and …
Baby not Breathing
It was 0715 on my last night shift right before I was getting off at 0730 of my last shift for 4 days. 911 line rang and I answer to hear a mother that told …
That Moment…
January 5, 2016, started out like any other day shift. Day was busy with calls coming in asking for every division within the department except for Dispatch. Detectives were running in and out of the …
Code Blue
I talked to you while you were home alone having a heart attack and couldn’t breathe. You quit talking to me before the paramedics arrived. I stayed on the line in case you had just …
Goodbye my friend
I was on duty when a call came in from a tower that was not in our jurisdiction. I answered the phone and a male said he wanted to report someone dead in their vehicle. …
Saving a Life
This occurred more than a decade ago. I received a call from a frightened, distraught woman. She purchased a pair of shoes that he husband disapproved of, either because she was not allowed to spend …
Keep Going
My name is Melissa and I am proud to say that I have served in Public Safety for 22 years. Some good times and some very hard times. Comparing the present to the past there …
The Dispatcher’s Burden
I started my career as a 911 dispatcher my freshman year of college in 2010. At the time it was just a way for me to make a living but turned into more than I …
My Communications Officers Are Amazing People
I have been a communications officer for almost 12 years. I began at a local sheriff’s office and then transferred over to the State Patrol in 2007. I was promoted in 2014 to Communications Supervisor. …
Just Today
So many of the stories over the years you think you will remember, just seem to blend into each other because what we do is just a day at work. We only dispatch LE so …
I Just Like Your Voice
It was a mid-December evening, around dinner time, when I answered a 911 call. Never knowing what’s going to be on the other end of the line when answering can be stressful at times – …
Thank You for Sharing Your Stories From the Frontline
APCO’s request for telecommunicator’s stories to publish on this site yielded more than 50 entries and a wide variety of submissions – intense, amusing, heartbreaking … and all true. We express our gratitude to all …
Rep. Norma Torres Introduces NPSTW Resolution,
Speaks About Honoring Telecommunicators
On April 13, 2016, United States Representative Norma Torres (35th Dist. Calif.), herself a 9-1-1 dispatcher before entering politics, introduced a resolution on National Public Safety Telecommunicators Week. “After 17-1/2 years as a 911 dispatcher, I know firsthand …
Telecommunicators, NPSTW Are Big News
This month, more than 300 newspapers have written about NPSTW and the recognition due public safety telecommunicators for their demanding and generally unseen role in emergency response. Browse the still growing list to see the multitude …
