Jefferson County Celebrates
This is how Jefferson Co. E-911 will be celebrating and our memo that we sent out: Jefferson Co. E-911 is please to announce the plans/schedule for National Public Safety Telecommunicators Week. THEME DAYS: Each day …
Aloha Week
Sweets Day, Meal Day, and Casual Dress Day to wear 911 T-shirts jeans and sneakers. Color your Tiki mask and Hawaiian shirt and post on lockers. Name your Luau bear. Create a recipe for tropical …
Ice Cream Sundaes and More
Our County Commissioners signed a proclamation at their last meeting. Also, I will be bringing in Ice Cream and Sundae toppings (chocolate/butterscotch syrup, sprinkles, whip cream, cheries, etc) for all the shifts. Also, we plan …
The Golden Year for the Thin Gold Line
Each team (T1Days, T1Nights, T2Days, T2Nights) are making large window decorations telling the story of the history of each agency we are partnered with (we are a combined communications center). Our Support Services Unit (training …
Our Telecom Week Tradition
Klamath 911 is the primary PSAP for Klamath County, Oregon. We dispatch for about 30 different Police, Fire and EMS agencies. I have been the Director for over 5 years, and an employee starting as …
My Worst Call Will Linger in My Mind Forever
“911 your calls recorded, how may we help you?” Too calmly: “My baby’s not breathing, can you help me?”
National Telecommunicator Week Superlative Awards
Here are a few suggestions for fun awards: The Gumby Award – to the person who is always flexible. The Simon Cowel Award – to the person who you can always count on to be …
Appreciating our dispatchers!
I was a dispatcher for 20 years and we hardly ever received any recognition. So when I was recently hired as the 9-1-1 Coordinator for Huron County, I vowed to change that practice. We have …
Dedication
On the night of Oct 21st 2017, a 420,000 square-foot facility known locally as the Ames Plant caught fire in the city of Parkersburg, WV. Incident Command was quickly established and our Mobile Command Vehicle …
First 911 Call
My first ever 911 call was in July of 2000 on the graveyard shift. A female called saying that someone trying to get into her back door, I immediately started officer her way and stayed …
Showering Them With Gifts
This year both myself and my Director are new to our positions and have come from the Dispatch floor. We decided to celebrate our Dispatchers and have been planning for National Public Safety Telecommunicator Week …
We Love Our Chambers 911 Telecommunicators, Chambers County 911
Every day we have a local business provide breakfast, lunch or dinner to our staff. We play the 911 Bingo, local businesses donate items and we do a drawing. Each day during this week has …
Dispatcher Week at FC911
Here at Fort Collins 911, we take NPSTW celebrations to a new level! Every year, members of our Rewards and Recognition Committee pick a theme for the week, organize activities and games for each day, …
One of Our Own
My story is not about me, but about one of our amazing dispatchers, Trinity University Police Department Telecommunicator, Monica Nava. She has been with our department almost 9 years and is a very big contributor …
Have a Little Fun With It
We honor our Emergency Telecommunications Officers every year. We have been having an Annual Awards Night for a number of years now. Over the past few years we have added on more fun. All week …
From Streamers to Stress
NPSTW 2017 started out as an agency wide celebration and recognition of Suffield’s three (3) full-time and two (2) part-time Public Safety Dispatchers. The Police Chief’s Executive Assistant and Records Clerk had snuck in Sunday …
Makeover
Among other things, the best thing that our administration did was a surprise makeover of our break room. They brought in a new table, chairs, recliner, and added a couch, along with other improvements and …
Cookout for Communications!
In recognition of National Public Safety Communications Week, the OCSO gathered donations from deputies and friends to fund a cook out for not only our own public safety dispatchers but those from all agencies in …
Theme Days for the Week
My dispatchers got together and picked 7 differently themed days. So far we have had superhero day, sports team day, 80’s day and shift color day. Please see some of our fun photos attached!
This.Is.Dispatch.
https://www.facebook.com/911NPD/videos/1395617987127861/ Dare to listen in to experience a day in the life of a 9-1-1 dispatcher. You never know what’s waiting for you on the other end of the line but we’re always ready; whether …
Fairfax County Thank You
Public safety personnel from our Police Department, Sheriff’s Office and Fire and Rescue Department take a moment to say thanks to the staff of the county’s 9-1-1 Center — Fairfax County’s public safety telecommunicators — …
New Year’s Eve
Many years ago I was working the 3pm to 11pm shift on December 31st. I got a call around 11 pm from a man who said he was going to kill himself at midnight and he …
PSTs Honored, Recognized in the News
In the weeks leading up and beginning this week, many local and national newspapers have published stories about NPSTW. Some have recognized individuals, some have focused on events, and a good number have highlighted the demanding and generally …
Lost Boy
I started my career in 1978, working for the Casper, WY, Police Department. I hadn’t been there long when I took a phone call from a frantic mother saying that her 6 year old son …
Each Call Could Mean a Life
Many years ago I started this journey, a journey to become an underappreciated seldom seen very important part of emergency services. I had only called 9-1-1 once in my life, that was the day three …
The Reason
I grew up in a small town (Ionia) near here. I watched Emergency on TV when I was young, but never thought I would be sitting here answering the phones at a Sheriff’s Office. This …
A Message From APCO’s President
This past year has shown a light on public safety telecommunicators. In September, APCO initiated a campaign to ensure that the federal government accords telecommunicators the recognition and respect they deserve by being reclassified as …
9-1-1 — Vital and Complex
I started my career with the Jacksonville Sheriff’s Office in 1993 as an emergency communications officer. I worked my way through call taking, dispatch, investigative, NCIC, and I finished as a dispatch supervisor in 1998 …
Thank You Video From Citizens and First Responders
One of the recurring themes I’ve heard from fellow call takers and dispatchers is nobody says thank you for the work that we do and that it’s a thankless job. The team at the El …
Let’s Have Some Fun
NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant Director is a huge help to me and helps me make this week …
The Call That I Won’t Forget
It was a slow weekend morning in the tiny suburban city that I used to work for. You were my first and only call that day. As I was saying “911, where’s your emergency”, I …
We Are The Ones in 9-1-1
See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a two profile series called “Meet the Ones in 9-1-1” as we build up …
The Last Voice
When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become a close-knit group, able to anticipate each other’s thoughts and actions in a …
Officer Needs Assistance
It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four words no dispatcher ever wants to hear whether the officer is of their …
Helping Hand
I began my life venture on the private side of Public Safety for a gated community. We were sworn officer, first responder, convenience officer and the list goes on. I worked there for over 10 …
It Was Good to Know You
Early in my career, probably in 2004 or so I received a call from a man who lived in one of our unincorporated communities, I can no longer remember his name, but I will never …
Team Work
At approximately 1300 on June 7, 2016 we received a phone call from a very distressed young man who, along with two friends, were tubing on the Arkansas River in Pueblo County when their tube …
Thunderbird Down
On June 2, 2016 the U.S. Air Force Academy was hosting the U.S. President for the 2016 commencement exercise and the Air Force Thunderbirds were in town for their flyover of the graduation ceremony. Beginning …
Two Year Old Having a Seizure
I was working day shift on Thursday August 4, 2016 at the Call Taker position for the Wood County Central Communications Center aka Wood County E911. I took a 911 call of a 2 year …
Suicidal Victim Gets Help
On December 20, 2016 at 10:15 a.m., Dispatcher Catie Guzman was on duty in the Communications Center for the University at Buffalo Police. The semester had just ended at UB and most of the students …
