Thank You Video From Citizens and First Responders
One of the recurring themes I’ve heard from fellow call takers and dispatchers is nobody says thank you for the work that we do and that it’s a thankless job. The team at the El …
Let’s Have Some Fun
NTW is one of my favorite weeks of the year. I have been organizing NTW for a few years now. Our Assistant Director is a huge help to me and helps me make this week …
The Call That I Won’t Forget
It was a slow weekend morning in the tiny suburban city that I used to work for. You were my first and only call that day. As I was saying “911, where’s your emergency”, I …
We Are The Ones in 9-1-1
See the Austin Police Department’s Facebook, Instagram and Twitter sites for a recruiting project we are working on. We just started a two profile series called “Meet the Ones in 9-1-1” as we build up …
The Last Voice
When you work with a group of officers, especially if you tend to take the same shift rotation after rotation, you become a close-knit group, able to anticipate each other’s thoughts and actions in a …
Officer Needs Assistance
It was not “my officer” but his cries for help pierced my soul just the same. “I have been shot!” are four words no dispatcher ever wants to hear whether the officer is of their …
